AI Maintenance
*Available in some PM’s
- Mark
Hi Colleen, I’m having problems with my HVAC, it is not blowing air. Can you help with that?
- Colleen
10:17am
Hi Mark, I’m sorry to here you have an issue with your HVAC, I will upload ticket to the system and will make sure one of our maintenance team will visit asap.
- Mark
10:18 am
Streamline your work and provide a much more efficient service - Your residents will love it
HIGHER
BETER
FASTER
Colleen Understand Maintenance Requests
Colleen utilizes advanced AI to seamlessly interpret maintenance requests, ensuring that every detail is understood. With natural language processing capabilities, Colleen can accurately assess the needs of residents, identifying the specific maintenance tasks required without manual intervention. This first step guarantees that every request is promptly and efficiently handled, setting the stage for swift action.
Colleen’s Creates Work Orders
Upon understanding a maintenance request, Colleen automatically generates detailed work orders.
Robbie A.
Resident
Colleen Schedule Technicians*
Colleen’s AI-driven scheduling system optimally assigns technicians to jobs based on their skills, location, and availability.
*This feature is still in beta testing stage.
Colleen Verify the job was done
After the maintenance task is completed, Colleen verifies the job through digital check-ins and task completion reports from technicians. This step ensures that all work meets the high standards expected, and any follow-up actions are promptly identified
Colleen Verify Resident Satisfaction
The final step in Colleen’s process is verifying resident satisfaction. Through automated follow-ups, residents are invited to provide feedback on the maintenance work. This feedback is crucial for continuous improvement, allowing for the fine-tuning of services. Colleen ensures that resident’s voice is heard, maintaining high satisfaction levels and trust