AI Rent Collection
Colleen is a first-to-market and highly innovative software for increasing rent collection and improving resident satisfaction.
Colleen notifies and converses with all late payers, assists them with inquiries and questions, and ensures seamless rent deposits into your bank account.
Colleen is Part of the Team
Analyze All Residents
The moment Colleen AI obtains credentials to your management system, it analyzes all the residents and their financial behavior during their residency in your property. This allows Colleen to understand who pays on time and who is more likely to be a late payer and needs to be reminded to pay.
Colleen constantly collects data and converts it into insights, enabling her to personalize the level of engagement with each resident, resulting in significantly better outcomes
Promptly Approach Late Paying Residents
According to the NMHC study*, approximately 20% of residents in the multifamily industry are expected to be late in paying their rent, meaning they will not pay until the 6th of the month.
Colleen will proactively engage with all these residents in advance to ensure timely payment.
Resident
Engaging Late Paying Residents
Residents ask questions about their rent, such as ‘Why am I charged $170 more?’ or ‘Can I pay next week instead of today?’ or ‘Can I pay half now and half next week?’
Colleen understands each resident’s ledger and knows how to present and explain the calculation to them. Colleen answers the residents’ questions, speeding up their payment and saving your office team time.
Colleen is able to provide accurate responses based on her millions of past interactions with similar questions and the instructions provided by the managers during the onboarding process.
Addressing Issues and Establishing Payment Installments
Colleen has the ability to solve complex issues in real time. For example, when a resident struggles to pay their rent on time, Colleen can assist, functioning like a real person of the office staff.
Leveraging the resident’s payment history, company procedures, and legal requirements, Colleen can establish payment plans or suggest alternative payment solutions.
Manager Reporting and Alert System
Colleen AI presents the most advanced and innovative visual interface available in the market. It enables managers to have real-time access to information and a clear understanding of the rent collection status. This includes comprehensive visibility into conversations with residents across multiple channels.
Furthermore, Colleen AI supports an advanced reporting system. It provides regular updates to the office regarding performance and personal achievements.
